Customer: Richard and Sandra Barnard
Having recently purchased a Hunter 420 in Bear DE via your company and in particular Al Pollack, I would like to take the oppertunity to say how pleased we are with Al’s outstanding help and guidance throughout our purchase. We live in the Uk and came over to Florida last year to view a few yachts that we had seen via the internet, Al was more than happy to show us around the yachts we had ear marked to look at. He gave us completly unbiased advice and pointed out good and bad features in each yacht. As we are from the UK many of the yachts were unknown to us and Al was keen to help us find a yacht that would not only suit our needs but that would stand up to what we had in mind.
Just as we were forming an idea as to what yacht we preferred we received news from the UK that the buyers of our house had pulled out of the deal and therfore we could not proceed with the purchase of a yacht at that time. We promised Al that we would be in touch when we were in a better position to buy and we had the cash in our hands. Well that took almost a year to happen and we had found a boat in Delaware but it was not listed with yourselves. We contacted Al via our friends in Tampa and he told us that he could act for us and we were over the moon. He contacted the listing broker and after a long exchange of e mails and phone calls we finaly made an offer on the boat.
Al then very kindly went to Delaware to view the boat on our behalf and to tell us if it was worth the trip over. He gave us the thumbs up and we came over to survey and sea trial the boat.
When we arrived at the boat we were so pleased that the boat was exactly as Al had described. Al arrived and walked us through the survey and the sea trial, once again pointing out all the good and bad things about the boat and making sure we were 100% happy. His laid back friendly and professional attitude helped us tremendously through the whole procces and as such good service is rare these days we thought we should write and commend Al for all his help and advice. He really made a huge difference to our whole buying experience and because of his help we would not hesitate in using or recommending Massey Yacht services and Al Pollack.